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KYC Error Codes: RBL Bank


Below is the list of error codes pertaining to the Aadhaar XML KYC with the RBL Bank.


S.No.Error CodeError MessageError DescriptionApplication Flow
1KY1001KYC session expired. Please initiate KYC againThe session token provided in the webview either expired or was invalidRedirection to failure URL with the error code
2KY1002Please verify the applicant details entered and try againWhen the phone vector used by the XML KYC applicant matches that of an existing account holder in fusion with Full KYC but the name and DOB entered by him don't match the Fusion AHThe applicant is allowed to resume his application
3KY1003Please verify the applicant details entered and try againWhen an XML KYC application already exists against the same phone vector and the applicant's provided name and dob don't match with the existing applicationThe applicant is allowed to resume his application
4KY1004Please verify the applicant details entered and try againWhen an applicant completes the oKYC webview flow but the matching scores received are less than the threshold or mobile verification flag(if the applicant's phone vector matches the one linked to his Aadhaar) is false.The applicant is allowed to resume his application
5KY1005An unexpected error occurred, please try againWhen an error occurs in the bank systems and S2S call transaction status is failedThe applicant is allowed to resume his application
6KY1006Please provide consent for Aadhaar KYC and try again1) If an applicant hasn’t provided consent for the oKYC webview. \ 2) If an applicant has provided consent for oKYC webview but the bank’s S2S calls are erroring outThe applicant is allowed to resume his application
7KY1008An unexpected error occurred while updating the KYC status, please try againIf after an applicant completes the OTP webview flow, the bank hasn't marked the Xml KYC of the applicant as completedThe applicant is allowed to resume his application
8KY1009OTP couldn't be generated. Please try againWhen an error occurs in the eKYC service while creating an OTP challenge for the userThe applicant is allowed to resume his application
8KY1010The OTP entered is incorrect. Please enter the correct OTPWhen the user provides the wrong OTP in the OTP screenThe applicant is allowed to resume his application
10KY1011An unexpected error occurred while verifying the OTP, please try againWhen an error occurs in the eKYC service while verifying the OTP of the userThe applicant is allowed to resume his application
11KY1012An unexpected error occurred, please try againWhen an unexpected error occurs with the bank's APIsRedirection to failure URL with the error code
12KY1013An unexpected error occurred, please try againWhen the request data received by eKYC service is not in the correct format e.g. phoneNumber, emailID fieldsRedirection to failure URL with the error code
13KY1014Incorrect applicant details entered. KYC data verification failedApplication is rejected for a configured number of hrs when KY1002 error occurs

more than the max error attempts allowed

Redirection to failure URL with the error code
14KY1015Incorrect applicant details entered. KYC data verification failedApplication is rejected for a configured number of hrs when KY1003 error occurs more than the max error attempts allowedRedirection to failure URL with the error code
15KY1016Incorrect applicant details entered. KYC data verification failedApplication is rejected for a configured number of hrs when KY1004 error occurs more than the max error attempts allowedRedirection to failure URL with the error code
16KY1017The OTP entered is incorrect, KYC data verification failedApplication is rejected for a configured time because the applicant exceeded the max attempts allowed for incorrect OTPRedirection to failure URL with the error code
17KY1018An unexpected error occurred, please try againWhen an error occurs in the eKYC service while fetching the account holder detailsThe applicant is allowed to resume his application
18KY1019Max number of OTP generation attempts reached, KYC data verification failedThe applicant exceeded the max number of OTP generation attempts reachedRedirection to failure URL with the error code
19KY1020Please provide Phone Number in the format:<country-code><ten-digit_number>Phone Number provided for the session is not in the format:<country-code><ten-digit_number>sessionToken API error.
20KY1021Session token is missingSession Token wasn’t been provided in the webview URLRedirection to failure URL with the error code
21KY1022KYC data verification failedThe applicant is retrying his already rejected application before the minimum time allowed to retry a rejected application has elapsedRedirection to failure URL with the error code
22KY1023An unexpected error occurred, please try againWhen an unexpected error occurs with an S2S call by the bank's oKYC webviewThis error code is returned to the bank during failures in the S2S call
23KY1024An unexpected error occurred, please try againWhen an unexpected error occurs with Bank's encryption jarRedirection to failure URL with the error code
24KY1025An unexpected error occurred, please try againWhen there is an error in an internal service while creating or updating the account holder for the XML KYC applicantRedirection to failure URL with the error code
25KY1026<Error Message as received from the bank>When a recoverable error is thrown by the bank during the customer onboarding, fusion sends the same error message in the UI as shared by the bank.The applicant is allowed to resume his application
26KY2001-When a user clicks on the exit button of the Zeta webview then s/he is redirected to the failure URL with this error codeRedirection to failure URL with the error code
27KY2002-When VBO provides the phone number in an incorrect format while calling the eKYC webviewRedirection to failure URL with the error code

Keep track of this space. We will soon be publishing the error codes related to the Aadhaar Biometric KYC.



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