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Accounts FAQs

What is the maximum balance allowed for various accounts?
Depending on the KYC state of the account holder, limits are defined as per RBI Guidelines:
Rules and PPI LimitsMinimun KYCAadhar OTP KYCAadhar Biometric and PAPER KYC
Send money(peer to peer)NoYesYes
Receive money(peer to peer)YesYesYes
Maximum balance₹10,000₹100,000₹100,000
Expiry1 year1 yearNot Applicable
Bank transferNoYesYes
Add moneyYesYesYes
What is the maximum balance allowed across accounts?

Maximum balance allowed across accounts for,

  • Min KYC Users: Rs. 10000 across accounts

  • Aadhaar OTP KYC user: Rs. 1 lakh max balance across accounts

Can a user create more than one account across different VBOs using the same phone number & OVD (Officially Valid Document)?

Yes. However, in case of different phone number or OVD number, there are 2 use-cases to consider below:

Use-Case 1: Let’s say, a user uses the same phone number but 2 different OVD numbers to create 2 accounts in 2 different fintechs. In such a case the entry for that particular Account Holder will be expanded in the system by adding both the provided OVD numbers.

Use-Case 2: Let’s say, a user uses the same OVD number but 2 different phone numbers to try to create accounts in 2 different fintechs. In such a case, since suspicion over the genuinity of the user arises, an error message will be sent out to the user asking to use a different phone number (Third phone number). If the user does not provide a different phone number, then an offline process involving the ops team checking the phone and OVD numbers will take place.

Can an account or Real Account Holder(RAH) be deactivated?

In Fusion, the following can be done:

  • Account Id can be blocked

  • RAH cannot be blocked

Can an Account be used, to do all of my e-banking?
Yes, with restriction it works
What is the difference between issue bundle and issue resource?
  • Issue bundle issues account and payment instrument.
  • Issue resource just issues another resource for the already created account.
Can we have multiple pan linked with same mobile number or vice versa?
No. you cannot link multiple pan with same mobile number or vice versa.
What is the difference between payment product, account product and resoucre product?
  • Resource product: It comprises of the form factor entities , right now we have Phone and card , UPI to be added soon. This can be issue while issuing resource and it issues all the entities which are used to create the Resource product.
  • Payment Product: Its created using the resource product ID and is unique for every VBO, used to issue payment instrument to users.
  • Account Product: This is internally created in system and same product IDs are used while creating bundles of various types, Min KYC with PAN, Min KYC without PAN etc , for each of these product IDs are different and while issuing bundles to users, respective product ID gets mapped. Get Bundle API gives the details of account and paymnet products and same could be used while issuing account and payment products to the users respectively.
What are different vectors while creating an account?
phone number or email.
On which vector LAH is linked to a VBO?
phone number or email.
Can a coporate have multiple LAH's?
Ideally no, as we create LAH basis the company provided phone number and address details, hence LAH can be only one.
How many Vectors can be added to an account?
Vectors are added to account holders, not accounts.
Can a Vector be deleted or disabled?
Not via APIs exposed for Fusion.


What are Artefacts, Products and Bundles?
Artefacts represent elements of customer interest that the bank is capable of provisioning and maintaining for the customer. Products are a commercial packaging of artefacts. Bundle is a collection of products which is issued to an end user of fintech. Fusion configures bundles as per the requirements of the fintech. See Resource types for more detailed information.
Who is issued a bundle and how is a bundle issued?
Bundles are issued to the end users of fintech. Bundles are issued via the issueBundle API.
How can I find out the product details that were created with the bundle issuance?
The response of the issueBundle call details the Account Products and the Payment Products issued.
Can I fetch the issued Payment Products for an Account Holder?

Yes, you can use the following ResouceByVector API to get the payment resources linked to an account holder:


Allowed vectorType is ACCOUNTHOLDER and vectorValue is AH_ID. You can also pass view as an optional field which can be of 2 types:

  • BASIC: this returns active and inactive Form Factors.

  • EXPANDED: this returns active, inactive and deleted Form Factors.

By default, view will be set to BASIC

Can I create artefacts that were missed out during prior requests for issuing bundles?

Yes. Following APIs are used for partial bundle issuance (artefacts).

  • Issuing Account Products - /api/v1/ifi/{ifiID}/bundles/{bundleID}/issueAccount

  • Issuing Resources - /api/v1/ifi/{ifiID}/bundles/{bundleID}/issueResource

  • Issuing Form Factors - /api/v1/ifi/{ifiID}/bundles/{bundleID}/issueFormFactor

Are the products always issued in Bundles regardless of the number of products?
Yes. Custom-made accounts and payment products are grouped as a Bundle and issued to the Account Holders. Even if there is a single product to be issued, it will be availed via the construct of a bundle. For example, a salary account bundle gives you a Savings account bundled along with a VISA Coral Debit card.