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Know Your Customer FAQs


What are the transaction limits for min KYC users?

For minimum KYC users,

  • Daily - Rs. 10000 permissible debit/credit limit

  • Monthly - Rs. 10000 permissible debit/credit limit

  • Yearly - Rs. 1.2 lakh permissible debit/credit limit

What are the transaction limits for Aadhaar OTP KYC User?

For Aadhar OTP KYC users,

  • Daily: 1 lakh permissible debit/credit limit

  • Monthly: 2 lakh permissible debit/credit limit

  • Yearly: 2 lakh permissible debit/credit limit

Do Real Account Holders need to be full KYC'ed during on-boarding?
Real Account Holders can be on-boarded as either Minimum KYC users or Full KYC users, as directed by the financial institute. In case of Minimum KYC, the customer provides their name and unique ID proof document identifier. In case of Full KYC Account Holder, the customer must provide ID and any one of the Officially Valid Document (OVD).
Do transaction limits for min KYC users vary for different types of Bundles?
Transaction limits are the same across all types of bundles.
When should I submit my Officially valid documents (OVD)?
We urge you to submit your OVD during the on-boarding stage. This is to avoid any interruption in the transaction process, like adding or receiving money in re-loadable cards.
Can a minimum KYC Account Holder make A2A transfers?
If the minimum KYC Account Holder has 2 accounts, then A2A transfer is possible within the 2 accounts. Zeta will use a separate transaction code to represent this which has to be created in the back-end.
What are the different modes of KYC supported?

Below are the supported KYC modes of verification:

  • Minimum KYC

  • Full KYC - Aadhar OTP KYC, Aadhar Biometric KYC and Paper KYC.

See KYC for more details.

What are the balance limits for OTP-based Aadhaar eKYC?
Maximum balance to be maintained in an account opened using OTP-based Aadhar eKYC is Rs. 1,00,000.
What is Aadhaar offline verification?
It is a process where the Aadhar Card holder securely shares the verifiable document with the agent for offline verification of identification.
What is paper KYC verification?
It is a verification process where a third party agent or an agent from Zeta will visit the Aadhaar holder to collect documents. The Aadhaar holder is required to submit physical photocopies of the original documents (identity proof and Address proof). The photocopies are validated against the original documents on the spot. Aadhaar holder’s photographs and signatures are also captured.
What is the process of offline verification?
Mobile number is verified using OTP and submitting a self-declaration of name and unique ID of any OVD such as PAN Card, Passport, Driving License and Voter ID Card.
How long does it take to complete offline/ paper KYC?
It typically takes about 2-3 days to complete.
What documents are accepted for KYC verification?

Following documents are accepted for KYC verification:

  • Passport

  • PAN Card

  • Driving Licence

  • Aadhaar Card

  • Voter Identity Card

  • Job card issued by NREGA duly signed by an officer of the State Government and letter issued by the National Population Register containing details of name and address.

How is the Real Account Holder notified of the KYC status update?
Post verification of the submitted documents, the KYC status for the Account Holder is updated using Update KycStatus endpoint.
Are the privileges for Shortfall KYCed customers is same as MIN KYCed Customers?
For shortfall, issue bundle cannot be done.